Return, Refund & Cancellation Policy

Updated : 22 Oct 2026

This policy applies to all orders placed with Inframandi Technologies Private Limited ("Inframandi") through the Inframandi app, our salespeople, or our website. You can return unused items in their original packaging within 30 days of delivery, and approved returns are refunded as a credit note against future orders.

1. Returns

You can request a return within 30 days of delivery, as long as the item meets all of these conditions:

It is unused and has not been fitted or installed
It is in its original, undamaged manufacturer packaging, with all parts, keys, screws and accessories
It is returned with a copy of the invoice or the invoice number

We cannot accept returns of items that have been used, fitted, altered or damaged after delivery, items without their original packaging, or requests made more than 30 days after delivery.

2. Damaged, wrong or short items

Please check your order at the time of delivery, in front of our delivery person. If any item is damaged, wrong, or short in quantity, tell the delivery person before accepting the goods. They will note it on the delivery record, and you only pay for the items you accept. Complaints about damaged, wrong or short items raised after the delivery has been accepted cannot be accepted.

3. How to request a return and how refunds work

Contact your Inframandi salesperson, call 9903353555, or email info@inframandi.com with your invoice number and the items you want to return.
We will confirm whether the items are eligible and arrange collection.
Once the items reach us, we inspect them to check they meet the return conditions.

Refunds are issued as a credit note, not as cash or a bank transfer. The credit note is for the value of the returned items as shown on your invoice, and it is adjusted against your future orders with Inframandi. If a returned item does not meet the conditions in section 1, we will inform you and arrange for it to be sent back to you.

4. Cancellations and refusal at delivery

You can cancel an order by contacting your salesperson or our support team. If you have already paid online for a cancelled order, the amount is issued as a credit note against your future orders.

You may also refuse an order at your doorstep. However, refusing repeatedly placed orders at delivery may block your account from placing further orders.

5. Manufacturer warranty

Many products carry the manufacturer's own warranty (for example, 1 year or as stated by the brand). Defects found after the 30-day return window are covered by that warranty, under the brand's own terms. Warranty claims are handled by the manufacturer or its authorised service centre, and we will help you raise the claim if needed.

6. Contact

For returns, cancellations or questions about this policy, contact Inframandi Technologies Private Limited,

55/1A Strand Road, Kolkata, West Bengal 700006.

Phone: 9903353555.

Email: info@inframandi.com.

We may update this policy from time to time. The latest version will always be on this page.

Last updated: 22 October 2026